FAQs

When will I know if my registration request has been approved?
We will contact you via email within 15 business days to let you know if your request has been approved. Please check your spam or junk mail if you do not receive a confirmation email. If there is a problem with your registration form we will contact you via the information you provided on your form.

Why wasn’t my form approved?
The most common reasons for cancellation of a registration request are:

  • The form submitted was incomplete
  • Multiple requests were submitted for the same class (individual classes may not attend more than one program per year)
  • The grade level did not match the requirements of the program
  • The request was made for more students than the program can accommodate

What happens after my registration form is approved?
Once your request has been approved, you will receive a second email with your reservation confirmation. In the first week of the month before your tour you will receive a reminder email from The Huntington with information about how to prepare for your visit. You will receive a second reminder email the week before your visit.

The date I want is already booked. What should I do?
Unfortunately, we have only a limited number of students we can accommodate for each program.  While a request is pending, others will not be able to book that date. We recommend checking the website periodically; if cancellations occur those dates will become available.

Can I hold dates?
No. You are only allowed to request one program per class of students.

I want to book a visit on the same day with another teacher. How do we register together?
If you are both interested in the same program select one person to be the main contact and include information about the secondary contact in the notes section of the form. If you are registering for different programs, you should complete two separate forms.

I signed up before 10am on August 1st. Why was my reservation cancelled? Can I rebook?
Unfortunately, we cannot honor any requests made before 10 a.m. on Aug. 1. So the registration process fair for everyone, we did not accept any applications for school programs prior to 10 a.m. on Monday, Aug. 1. If you were able to sign up prior to the opening time, you should have received an email before 10 a.m. notifying you that your reservation was automatically cancelled and that you should request a new reservation after 10 a.m. on Aug. 1. Please remember, that just as in previous years, your reservation request does not automatically guarantee a field trip date.

I logged on at 10 a.m. and was unable to book a date. Did I do something wrong?
We experienced a high volume of application submissions and most programs were filled within 10 minutes. 

I filled out the application but availability was gone by the time I submitted it. Did you receive my request?
Unfortunately, the class filled before you completed your request. You are welcome to request a new reservation now, or check back as additional dates may become available.

Is there going to be a waitlist?
There is no waitlist. Check back as additional dates may become available.

Will you take reservations by email, phone, or mail?
We recommend that you submit your application online.  This is the last year that we are accepting applications by mail. 

I want to bring my students to The Huntington. Are there any other opportunities to visit with a school group?
Yes! We offer a limited number of reservations for schools to attend monthly Free Days, the first Thursday of each month. We can accommodate up to 5 schools (1 bus per school) each free day. Please contact schoolprograms@huntington.org to request a reservation. You may also take advantage of The Huntington’s discounted group and student rates. Visit Hours & Admission for pricing. Online education modules are available for those interested in a self-guided visit to The Huntington; visit Educational Media for more information.

Need help? Contact us at schoolprograms@huntington.org